This portion of the website is designed to provide SMSS product users with support resources.

• The knowledgebase section of the site is a searchable feature which allows you to look up topics based on relevant keyword searches.

• The Service Level Agreement (SLA) is a document between Artena sites and SMSS about its terms of use.  Please refer to it for SMSS's hours of operation, methods of communication, support policies/procedures, and other useful SMSS information.
• For SMSS product users who need to log a help request, please click on the 'Online Helpdesk' link to the right.  We will respond to your help request as soon as we receive it. Only authorised users will be able to login to the system as 'Username and Password' is required. To apply for an ID, please get in touch with helpdesk@smss.org.nz
• To view all known bugs reported  for all Artena suite of product, click the Known Bug link at the right. Only authorise users will be able to login.

If you require immediate assistance, please call our help desk at one of the following numbers: (04) 499 1608 or (04) 931 1480 / email:helpdesk@smss.org.nz

Please feel free to send us suggestions on how the help desk can best support you.