Kia Ora.

The SMSS Ltd Technical Support Help Desk is committed to delivering the highest quality service to our customers. We invite you to take a few moments to complete our customer satisfaction survey at http://FreeOnlineSurveys.com/rendersurvey.asp?sid=gvyqkysbv5bqvnh348770 and in order for us to compile the results and be able to show you during the UGM, we would like to get your replies by 26 October 2007.

When you make a request, ask a question or report a problem to the SMSS Technical Support Help Desk, we strive to respond, answer or resolve it during the initial contact. Your support analyst gathers information from you that will help us do our job effectively and in a timely manner. If the request cannot be completed or resolved during the initial contact, the item is escalated to a specialist within our technology group, who then works with you and your support analyst to handle your request or situation expertly and promptly. 
  
We encourage you to tell us how you feel about the service we recently provided to you. We want you to be honest, complete and thorough in your responses, so we learn what steps we need to take to improve our service and support. Help us serve you better by telling it like it is! We want to know what we are doing right and what we should be doing better. 
 
Thank you for being our customer and we always look forward to serving your needs. 

The SMSS Technical Support Help Desk Team.